Terms & Conditions

Terms & Conditions
 

Wecome to York Furniture companies website and telephone terms and conditions. Please read through carefully before using the website or placing a order over the telephone. Your continued use of this website constitutes your agreement to be bound by these terms and conditions which shall also govern all transations and delivery on the website or over the telephone.

Under the long distance selling laws we are governed by UK law. This does not affect your statutory rights.

Once an order has been placed with york furniture company you the buyer have agreed to the terms and conditions. When the order has been place you will receive a confirmation email,  If the item is in stock it should be dispatched within 2-5 working days. If the item is not in stock or is a bespoke order then we will notify you via email of the expected delivery date .We will then contact you via email or by telephone  a day before delivery to confirm actual delivery date at a convenient time for both parties. 

Non-stock deliveries are usually made within 4-8 weeks from the day of order.  For alternate delivery options please contact us on 01757 633226 or email enquiries@yorkfurniturecompany.co.uk

 By placing your order you confirm that you agree to use your correct name, address and date of birth and to supply any other details reasonably requested.  


1. Our free delivery service is to kerb side only, to the address, which you have given us at the time you make your purchase.It will be delivered  within 14 days subject to availability. 

1a. We offer a 2 man delivery and assembly service all packaging will be removed and desposed of in a enviromently friendly way, delivered to the room of your choice at an extra cost. Ground floor only. For all other floors eg apartments please inquire enquiries@yorkfurniturecompany.co.uk  
 
 2. All goods advertised for sale on our site are subject to availability. If an item turns out to be unavailable we will inform you by e-mail or by telephone.  
 
3. We have displayed the goods on the site as accurately and fairly as possible. 

 
Prices
 
4. The prices displayed on our site are correct at the time of display. However we reserve the right to alter prices from time to time without notice. When we have accepted an order we will not change the price that applies to that order.

 
5. We make every effort to maintain prices but these may be subject to variations caused by factors beyond our control.  

Payment Information
 
6. Credit card / Debit card
7. Paypal 
8. Bank transfers

All payments are protected by a secure connection and we never store or pass on details on to any third parties.

Waranty

1 All Items are covered by Manufacturers Warranty for 12 months.

2 Only manufacturing defects are warranted. We do not cover any damages, chips, tears, marks etc caused by the customer either through use or installation of the product.

3 It is important to note that items with swivel mechanisms can sometimes be treated as fairground rides by minors! Damage to items that have been caused by 'spinning' very fast on swivel mechanisms is not covered, only manufacturing defect. We advise supervistion of children using these type of products. (these are not toys)

4 We are obliged to offer a replacement or repair on Warranted items. We retain the right to offer a repair or the replacement of parts.

5 Due to distance selling we always request digital images in order to process and assess any resulting warranty issue.

6 In the event of a problem we are obliged the opportunity to correct it and we do not charge shipping or delivery costs for replacements or repairs (within 14 days) unless a) the customer is using the 7 day ecommerce ruling and returning unwanted items b) returning items without giving the opportunity of correcting reported problems or c) the customer is reporting a fault on delivery but has signed as perfect with the courier. Outside of 14 days and the items are on a return to base warranty to be repaired or replaced.

7 Please note that in the process of manufacturing acrylic and fibreglass products it is not unusual for there to be small blemishes. This is not constituted as damage due to the nature of the material as long as they do not represent a significant size by which will then deem the item as faulty.

8 Always check that the dimensions of hallways and doorways are able to fit the products ordered. If you mis-calculate this then we are not responsible and the goods must be returned under the 7 day ruling therefore costing the customer shipping charges both ways.

9We do not take any responsibility for customers own fixings. For example a Bubble chair that hangs from a customers own ceiling fixing.

10We do not take responsibility for damage caused by the customer. Clearly marks, scratches and chips that are not on the product when it arrives are the customers responsibility. Likewise Damage that was not present when boxed at the warehouse and the product signed for on delivery is the responsibility of the customer.

11 Pre-ordered and Made For you items are covered with the same 12 month warranty however are not covered by the 7 day ruling of return as they have been made especially. It is a customer's responsibility therefore to view an item or order samples in advance to ensure suitability.

12 Due to the logistics involved, reported problems from countries outside of the UK will be dealt with financial re-imbursement. We do not collect and return items from outside the UK. We either a) send replacement parts or b) pay compensation/refund amount for items damaged or missing.

13 Warranty is void in all cases whereby any item has been modified from its original condition.

14 Items sold as seconds/ex-display carry no warranty. It is the responsibility of the customer to ensure they are fully aware of the condition of an item before purchase.

15 Once a order has been placed, and you the customer wants the product delivering at a later date, we can store any item for upto 28 days. after 28 days has lapsed we will then charge you the customer £10.00 per week storage until delivery has been made. If you decide to cancel the order after 28 days you will be charged a 15% restocking fee plus storage cost.

29. Privacy Policy – “We do not store credit card details nor do we share customer details with any 3rd parties

 

We reserve the right to change anything in our term and conditions, Shipping or  Returns without prior notice.

You will find shipping and returns policies at the bottom of home page.

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York Furniture Company . © 2019